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FAQs
Here you can find the answer to our most common questions.
- Products
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Where do we ship our products?
We ship our products throughout Europe.
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Free Shipping
Free shipping from €50.
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How to track my order
After we send your order, you should receive an email with the tracking number of your order. You can follow the status of it. You must also receive this number via an Email or SMS that will send you to the carrier.
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Do you offer product samples?
In all orders we send a sample of another product. Usually small pieces that we can't pack or shavings from the cutting of our soaps. Shipping is made based on available stock and the choice is random based on stock.
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Can they be used by children?
Can be used for children over 3 years old. This fact is due to the need for a different certification for children under 3 years that our products do not have.
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Can I return the packages?
We receive in our store both the packages of creams, lip balms, the strips of solid shampoos and the boxes of all products. Just get in touch with us or send it to our address.
