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Shippings & Returns
Here you can find all information about shipping and returns.
- Shipping
- Returns
Shipping to Portugal
· Free shipping from €50
· Shipping by MRW Carrier – € 3.80
· Pick up at the Fundão factory – free
Peninsular Spain
Shipping by MRW (3 business days)
· up to 2kg – 6.15€
· 3kg to 5kg – 7.38€
· 6kg to 10kg – 11.06€
Other countries in Europe
Shipping by CTT Registered Mail (5 working days)
· up to 250gr – €5.50
· 250gr to 500gr – 7.15€
· 500gr to 1kg – 10€
· 1kg to 2kg – 15€
USA
Shipping by CTT Registered Mail (8 working days)
· up to 250gr – 7.80€
· 250gr to 500gr – 11.50€
· 500gr to 1kg – 18.50€
· 1kg to 2kg – 26.50€
Returns
The customer will have 24 hours after receiving the order to complain by phone or email any anomaly with the order. MUSA is not responsible for any problems arising from transport. MUSA will be obliged to refuse any request for refund or replacement (right of withdrawal) for products that present external defects and that has not been filed a claim within 24 hours. The right of withdrawal remains valid for cases of technical problems that are detected by the customer after delivery and in accordance with the terms provided by law.
To facilitate this process, we recommend a few points to check upon delivery:
1. Check if the packaging is in perfect condition.
2. Check that the product complies with the order made and that it has no visible defects.
Shipping costs are borne by the customer and are automatically calculated before the user finalizes the order, taking into account the products and their weights or volumetric weights. When finalizing the order, it is assumed that you agree with the pre-calculated shipping costs.
Free Resolution and Return of Goods
Within a maximum period of 14 days after receiving the order, the customer has the right to terminate the contract. The cost of shipping the product for return will be the responsibility of the customer. The customer can be held responsible for the depreciation of the asset, if the manipulation changes the characteristics and functioning of the asset.
Products excluded from the right of legal withdrawal (free):
· Products incomplete, damaged or already used/tried by the customer;
· Supply of custom made goods;
· Supply of sealed goods not subject to return, for reasons of health or hygiene protection when opened after delivery.
In case of exercising the right of withdrawal, MUSA will endeavor to reimburse the customer quickly (by the same method of payment), noting, however, that this period will depend on the technical evaluations that will be carried out on the material, with a maximum duration of 15 days (counted upon arrival at MUSA).
To return an item*, the customer must contact the “contacts” tab. Shipping fees are borne by the customer (the product travels under the customer’s responsibility).
For the period covered by the warranty, the customer must return it directly to the After-Sales Service (SPV) of the brand or in the manufacturing space itself.
After Sales Service Address (LAB):
Rua dos 3 Lagares Store 7. Former Building A Praça.
6230-421 Fundão
(*) The deadline for returning items is 14 days after receipt with the presentation of the purchase document.
